Alerts in the wrong place
The alert lands in an inbox nobody reads, while the team works in chat.
Solution · By Stack
Tools & Integrations
A platform is only useful if it fits the tools around it. Autointelli sends alerts and tickets where your team already works, signs users in through your directory, exports audit events to your SIEM, and connects its own platforms to each other, with built-in network tools for quick checks.
- Notifywhere you work
- Sign inwith your directory
- Exportto your SIEM
How should it connect?Pick what you need · sample data
- NotificationsEmail, Slack, Teams, WhatsApp, SMS and webhooks
- IdentityLDAP, SAML single sign-on, SCIM and MFA
- Security and SIEMCEF audit export over syslog or a webhook
- Between platformsDiscovery, asset sync and ticket references
- Built-in toolsPing, telnet, traceroute, DNS, SNMP and URL checks
The problem
Tools that don't connect create more work
Every gap between systems is somewhere a person copies and pastes.
Another login
Each tool has its own users, so joiners and leavers are handled in five places.
Evidence stuck inside
Audit events sit in each product and never reach the SIEM.
Where it goes wrong
Six gaps, and how each one is closed
Alerts nobody sees
How it goes wrongEmail alone doesn't reach a team that lives in chat.
Closed withUnified360 alerts go to contact groups by email with escalation, and ITDesk adds Slack, Teams, webhook, WhatsApp and SMS channels.
Accounts to manage in every tool
How it goes wrongUsers and roles drift out of sync across products.
Closed withLDAP sign-in across the platforms, SAML SSO with SCIM provisioning in ITDesk, role-based access and TOTP MFA.
Audit data that never leaves
How it goes wrongSecurity events can't be correlated with the rest of the estate.
Closed withSecurita360 exports CEF events to your SIEM over syslog or a webhook, with bounded retries.
Products that don't share data
How it goes wrongThe ticket, the asset and the alert are three separate records.
Closed withAsset sync into ITDesk, Unified360 as a discovery source for IntelliAsset, and ticket references on access requests.
One-way integrations
How it goes wrongA webhook fires, but nothing can call back.
Closed withITDesk automation rules call webhooks and run scripts, and ITDesk API credentials with scopes let other tools read and write knowledge articles.
No quick way to check
How it goes wrongTo test a device you open a terminal.
Closed withNetwork Tools: ping, telnet, traceroute, NSLookup, SNMP and URL checks from a monitoring proxy.
Connections
What connects to what
Pick a group to see what's supported today.
Notifications
Where alerts and tickets are sent.
- EmailUnified360, ITDesk, Securita360, IntelliAsset
- Escalation policiesFor alarms that stay open
- Slack and TeamsITDesk event channels
- WebhookITDesk and Securita360
- WhatsAppITDesk tickets and replies
- SMSITDesk SMS channel
- Mail-to-ticketEmail becomes a ticket
- Contact groupsUnified360 routing
Unified360's own notifications are email today. Chat, WhatsApp and SMS channels are ITDesk features.
Identity
How people sign in and how accounts are created.
- LDAPUnified360, IntelliAsset, Securita360
- SAML SSOITDesk, LDAP or AD federated through it
- SCIMITDesk user provisioning
- TOTP MFAAuthenticator apps, by role
- Role-based accessAcross the platforms
- API credentialsITDesk, scoped and expiring
ITDesk has no native LDAP: directories are federated through SAML. ITDesk API credentials are limited to knowledge-article scopes today.
Security and SIEM
Sending evidence to the tools that correlate it.
- CEF exportSecurita360 audit events
- SyslogUDP or TCP
- WebhookGeneric HTTP delivery
- Retry and dead-letterFailures are recorded
- ITSM checkValidate a ticket reference
- Hash-chained trailTamper-evident source
SIEM export is a Securita360 feature. Other platforms record audit logs but do not export in CEF.
Platform links
How the products share data.
- Unified360 to IntelliAssetDiscovery source
- IntelliAsset to ITDeskAsset sync
- Tickets to accessTicket reference on requests
- Alerts to automationScripts on trigger
- Scheduled reportsEmail delivery
- IntelliFlowAPI on every workflow
IntelliFlow, Autointelli's IT process automation platform, exposes every deployed workflow as an API, so any of the other platforms — or a third-party system — can trigger it directly.
Built-in tools
Quick checks from the Unified360 Tools page.
- PingRound-trip time
- TelnetTCP port probe
- TracerouteAdmin only
- NSLookupA records
- SNMP checkAdmin only, v2c or v3
- URL checkHTTP HEAD
Tools run from a chosen monitoring proxy, and private addresses are blocked for non-admin users.
Every integration listed here is in the shipped products. Nothing on the roadmap is presented as available.
What changes
When the tools fit together
Alerts where people work
Notifications land in email, chat or your paging tool instead of one inbox.
One sign-in
Directory and SSO sign-in cut the number of accounts to manage.
Evidence in your SIEM
Audit events reach the tool that correlates them.
Records that point at each other
Tickets, assets and alerts share references instead of copies.
Built with
The platforms behind this solution
Unified360
Operations and observability
Email alerting with escalation, LDAP, scheduled reports and Network Tools.
ITDesk
IT service management
Slack, Teams, webhook, WhatsApp and SMS notifications, SAML, SCIM and API credentials.
Securita360
Privileged access management
SIEM export in CEF, webhook and email, LDAP and MFA.
IntelliAsset
Asset and patch management
LDAP sign-in, Unified360 discovery and asset sync into ITDesk.
Questions
Frequently asked
Does Autointelli send alerts to Slack or Teams?
ITDesk does, through notification channels for Slack, Teams and webhooks with event filters. Unified360's own alert notifications are email today, with escalation policies.
Can we sign in with Active Directory?
LDAP sign-in is available in Unified360, IntelliAsset and Securita360. ITDesk has no native LDAP, so you federate your LDAP or Active Directory through SAML single sign-on, and SCIM provisions users.
Can audit events go to our SIEM?
Yes, from Securita360, in CEF over syslog (UDP or TCP) or a webhook, with bounded retries and a record of failed deliveries.
Is there an API?
ITDesk has REST endpoints and API credentials that are scoped, expire and can be revoked. Today the credential scopes cover knowledge articles only.
Do the platforms talk to each other?
Yes. ITDesk can sync asset records from IntelliAsset, IntelliAsset can import the devices Unified360 monitors, and Securita360 can check a ticket reference on an access request.
Is there a workflow builder?
Yes. ITDesk has workflows and automation rules and Unified360 has Automated Actions for their own domains; IntelliFlow is the dedicated workflow and script-automation platform for everything else, with a version-controlled BPMN2 designer and an API on every workflow.
What do the Network Tools do?
Ping, telnet, traceroute, NSLookup, SNMP checks and URL checks, run from a monitoring proxy you choose. Traceroute and SNMP checks are admin-only.
See it in your environment
Connect Autointelli to the tools you already run
Tell us what you use for chat, identity and security and we'll show you how it fits. No commitment required.