Mixed up
One tool for many customers, with no clean separation between their data.
Solution · By Sector
Run many customers on one platform
Providers need one console for many customers without letting them see each other. Unified360 is built multi-tenant: every target, rule, contact, dashboard and report belongs to a customer, and customer-scoped users see only their own, while your team sees them all.
- Isolatedper customer
- Distributedproxy servers
- Accountableaudited access
What is the provider facing?Pick a scenario · sample data
- Customer isolationTenants, scoped users and per-customer views
- Network and linksCircuits, switches, firewalls and wireless
- Compute and virtualizationServers, hypervisors, storage and databases
- Service desk and vendorsTickets, SLAs, contracts and vendor escalation
- Access and auditVaulted access and recorded sessions
The problem
Providers scale by sharing, and sharing is risky
The economics need one platform, and the contracts need strict separation.
Blind at the edge
Customer sites reach you over links you can't see into.
Answerable
Technicians touch customer systems, and you must show who did what.
Where it goes wrong
Six gaps, and how each one is closed
No tenant boundary
How it goes wrongData from different customers sits together.
Closed withEvery resource is scoped to a customer, with per-customer views and a customer-locked filter for scoped users.
Circuits with no evidence
How it goes wrongA carrier disputes an outage and you have no data.
Closed withLink monitoring with circuit ID, vendor, provisioned bandwidth and committed uptime.
Sites you can't reach
How it goes wrongCustomer sites sit behind their own firewalls.
Closed withProxy servers and site agents report into one console.
Contracts and vendors off to the side
How it goes wrongVendor delays are handled by email.
Closed withITDesk vendor escalation with acknowledge and resolve tracking, and contract management with expiry alerts.
Technician access unaccounted for
How it goes wrongShared credentials on customer systems.
Closed withSecurita360: vault, approvals, command control and recorded sessions.
Reporting by hand
How it goes wrongMonthly customer reports built from exports.
Closed withScheduled reports in PDF, per customer, with a customer filter on dashboards and reports.
Provider types
Where providers use it
Pick a provider type to see what it typically needs and which capabilities match.
Cloud and data-centre providers
Hosting compute for customers.
- HypervisorsVMware, Proxmox, Nutanix
- ServersWindows and Linux
- DatabasesFour engines
- HardwareiDRAC and iLO
- Customer scopingEvery target and rule
- Capacity alertsDatastores and pools
Customer scoping applies across monitoring targets, alert rules, contacts, dashboards and reports.
Managed service providers
Running customers' IT for them.
- TenantsCustomer-scoped users
- Service deskSLAs and vendor escalation
- AssetsBusiness units and locations
- Remote sitesProxy servers
- AutomationApproved scripts on alerts
- Recorded accessSecurita360
MSP-specific billing and quoting aren't part of the products today.
Internet service providers
Circuits, backbone and customer edge.
- Link monitoringLatency, jitter, loss
- BandwidthUtilization by link
- TopologyDiscovered and manual links
- SNMP templatesVendor switch and firewall
- SD-WANFortigate health checks
- IPAMSubnets and conflicts
Autointelli monitors links and devices. It doesn't provision circuits or bill for them.
Capabilities listed are what the products do today. No provider customers are named on this page.
What changes
When many customers share one platform safely
Customers kept apart
Data is scoped to each customer, and users see only theirs.
Circuits with proof
Measured quality sits beside the committed uptime.
Access on record
Every technician session is approved and recorded.
Reports on a schedule
Per-customer reports arrive without manual exports.
Built with
The platforms behind this solution
Unified360
Operations and observability
Infrastructure, network, application and database monitoring, with multi-tenant scoping.
ITDesk
IT service management
Incidents, requests, SLAs, approvals and vendor management.
IntelliAsset
Asset and patch management
Inventory, patching, lifecycle and audit-ready reporting.
Securita360
Privileged access management
Vault, just-in-time access, recorded sessions and audit trail.
Questions
Frequently asked
How is customer data separated?
Every monitoring target, alert rule, contact, dashboard and report belongs to a customer. Customer-scoped users see only their own customer's data, and the filter is locked. Admins without a customer assignment can see every tenant.
Can customers log in themselves?
Customer-scoped users can be given roles that limit them to their own customer's data and views.
How do remote customer sites report?
A monitoring agent at the site collects data and proxy servers report it back to one console.
Can we track carrier circuits?
Yes. Link monitoring records circuit ID, vendor, provisioned bandwidth and committed uptime, and measures latency, jitter, loss and utilization.
Does it do billing?
No. Billing and quoting aren't part of the products today.
Which providers use it?
No provider customers are named here. This page describes what the products do.
See it for your services
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