Alert / Alarm #
A notification that something has crossed a threshold or gone wrong, sent to the team responsible for fixing it.
Unified360Resources
IT terms explained, without the jargon.
103+ plain-language definitions for monitoring, IT service management, asset & patch management, privileged access and automation — organized under the five Autointelli platforms, plus general IT operations terms. No sign-up required.
Unified360 Monitoring & Infrastructure
Bandwidth #
The maximum amount of data a network connection can carry at once, usually measured in megabits or gigabits per second.
Unified360Business Service Monitoring #
Watching a whole business process, like “customers can check out,” instead of just individual servers, so you know when something actually affects users.
Unified360Dashboard #
A single screen that shows the current health of your systems at a glance, usually with charts and status indicators.
Unified360Database Monitoring #
Watching a database's performance and health, such as slow queries, connection counts and storage growth.
Unified360Downtime #
Any period a system was unreachable or not working, whether planned (maintenance) or unplanned (an outage).
Unified360Event Correlation #
Grouping related alerts from different systems into one incident, instead of flooding a team with dozens of separate notifications for the same root cause.
Unified360Latency #
The delay between sending a request and getting a response, usually measured in milliseconds.
Unified360Link Utilization #
How much of a network connection's available bandwidth is actually being used at a given moment.
Unified360MTTD (Mean Time to Detect) #
On average, how long it takes a team to notice that something has gone wrong.
Unified360Network Discovery #
Automatically finding and mapping the devices connected to a network, instead of adding them one at a time by hand.
Unified360Network Topology #
A map of how your devices are physically or logically connected to each other.
Unified360Packet Loss #
Data that never arrived at its destination, usually a sign of network congestion or a faulty connection.
Unified360Ping (ICMP) #
A basic network test that sends a small signal to a device and waits for a reply, used to check whether it's reachable at all.
Unified360Server Monitoring #
Continuously checking a server's health — CPU, memory, disk, processes — so problems are caught before users notice.
Unified360SNMP #
A standard way for network devices like routers and switches to report their own status, so monitoring software can check on thousands of devices without logging into each one by hand.
Unified360Syslog #
A standard format devices and servers use to send log messages to a central place for storage and review.
Unified360Threshold #
A limit set on a metric, like CPU usage or disk space, that triggers an alert when crossed.
Unified360Time-series Database #
A database built specifically to store and query data points tagged with a timestamp, like a CPU reading taken every minute.
Unified360Uptime #
The percentage of time a system was actually working and reachable, usually measured over a month or a year.
Unified360ITDesk IT Service Management
Approval Workflow #
A defined sequence of sign-offs a request must pass through before it's actioned, such as a manager approving a software purchase.
ITDeskChange Management #
A controlled process for reviewing and approving changes to IT systems, so updates don't accidentally break something else.
ITDeskCSAT (Customer Satisfaction Score) #
A rating, usually collected after a ticket closes, that measures how happy the requester was with the support they received.
ITDeskEscalation #
Moving a ticket to a more senior person or team, usually because it's taking too long or is more serious than first thought.
ITDeskFirst Response Time #
How long it takes for someone to acknowledge a new ticket, before the work of actually fixing it begins.
ITDeskIncident #
Something broken that needs fixing now, reported through a ticket.
ITDeskITIL #
A widely used framework of best practices for running IT services, covering things like incident, change and problem management.
ITDeskKnowledge Base #
A searchable library of articles and how-to guides that helps people solve problems themselves.
ITDeskMajor Incident #
A high-impact incident, usually affecting many users or a critical system, handled with extra urgency and visibility.
ITDeskOmnichannel Ticketing #
Letting people raise and track tickets from wherever they already are, like WhatsApp, email or chat, instead of forcing them into one portal.
ITDeskPriority vs Severity #
Severity describes how bad the problem is; priority describes how urgently it needs to be worked — which isn't always the same thing.
ITDeskProblem Management #
Investigating the underlying cause behind repeated incidents, so the issue is fixed for good instead of patched each time it happens.
ITDeskRoot Cause Analysis #
The process of tracing a problem back to what actually caused it, rather than just treating the symptoms.
ITDeskSelf-Service Portal #
A web page where employees can request things or fix common problems themselves, without waiting on IT.
ITDeskService Catalog #
A structured list of everything IT offers that people can request, like new accounts, hardware or access.
ITDeskService Request #
A request for something IT provides as a normal course of business, like a new laptop or software access — as opposed to something broken.
ITDeskSLA (Service Level Agreement) #
A promise about how fast your team will respond to or resolve a problem.
ITDeskTicket #
A record of a reported issue or request, tracked from when it's opened to when it's resolved.
ITDeskIntelliAsset Asset & Patch Management
Agent-based vs Agentless Discovery #
Agent-based discovery installs a small program on each device to report details back; agentless discovery scans devices from the network without installing anything.
IntelliAssetAsset Inventory #
A complete, up-to-date list of every piece of hardware and software a company owns or uses.
IntelliAssetAsset Lifecycle #
The stages a piece of IT equipment goes through, from being purchased and deployed to being retired and disposed of.
IntelliAssetCMDB (Configuration Management Database) #
A single record of every device, server and application your company owns and how they relate to each other.
IntelliAssetCVE (Common Vulnerabilities and Exposures) #
A public ID number given to a known security flaw, so different tools and teams can talk about the same issue.
IntelliAssetEnd-of-Life (EOL) Software #
Software the vendor no longer updates or supports, meaning newly discovered security flaws in it will never be fixed.
IntelliAssetHardware Inventory #
A record of physical IT equipment a company owns, such as laptops, servers and network devices.
IntelliAssetISMS Audit #
A review checking whether a company's information security practices meet a recognized standard, like ISO 27001.
IntelliAssetIT Asset Management (ITAM) #
The overall discipline of tracking, managing and optimizing a company's IT hardware and software from purchase to retirement.
IntelliAssetPatch Compliance #
The percentage of systems that are fully up to date with the patches they're supposed to have installed.
IntelliAssetPatch Management #
The process of installing security and bug fixes released by software vendors before attackers can exploit the gaps they close.
IntelliAssetRemote Control #
Taking over or viewing a user's screen from another location, usually to fix a problem without physically visiting their desk.
IntelliAssetSoftware License Compliance #
Making sure a company only uses as many copies of a piece of software as it has actually paid for.
IntelliAssetSoftware Metering #
Tracking how often and how long applications are actually used, to see which licenses are worth renewing.
IntelliAssetVulnerability Scanning #
Automatically checking systems for known security weaknesses, so they can be fixed before someone exploits them.
IntelliAssetZero-day Vulnerability #
A security flaw that's already being exploited, or was just discovered, before the vendor has released a fix.
IntelliAssetSecurita360 Privileged Access & Security
Access Certification #
A periodic review where managers confirm each person still needs the access they currently have.
Securita360Audit Trail #
A recorded history of who did what and when, so actions can be reviewed later.
Securita360Break-glass Access #
An emergency procedure for granting access outside the normal process, used only when standard access is unavailable, with the action logged for review afterward.
Securita360Credential Rotation #
Automatically changing a password or key on a regular schedule, so a stolen credential stops working quickly.
Securita360Credential Vault #
A locked digital safe for passwords and keys, so no one has to know or share the actual password to use a system.
Securita360Identity and Access Management (IAM) #
The broader discipline of managing who someone is (identity) and what they're allowed to do (access) across all systems.
Securita360Just-in-Time (JIT) Access #
Granting elevated access only for the specific window of time it's needed, then automatically revoking it.
Securita360Least Privilege #
Giving a user only the exact access they need to do their job, nothing more.
Securita360MFA (Multi-Factor Authentication) #
Requiring more than one way to prove your identity when logging in, like a password plus a code from your phone.
Securita360PAM (Privileged Access Management) #
Controlling and recording who gets admin-level access to sensitive systems, and what they do with it.
Securita360Password Vaulting #
Storing passwords in an encrypted, access-controlled system rather than letting people write them down or share them directly.
Securita360Privileged Session Management #
Recording and supervising what happens during a privileged login, not just controlling who gets one.
Securita360RBAC (Role-Based Access Control) #
Giving people access based on their job role, rather than granting permissions to each person individually.
Securita360Session Recording #
A video or log capturing exactly what a user did during a privileged session, used for review or investigation later.
Securita360Shared Account #
A single login used by multiple people, which makes it hard to know who actually performed a given action — the opposite of what PAM tools are designed to fix.
Securita360SSO (Single Sign-On) #
Letting a person log in once and access multiple systems, instead of entering separate credentials for each one.
Securita360Zero Trust #
A security approach that never assumes a user or device is safe just because it's inside the company network — every request gets checked.
Securita360IntelliFlow Automation & Orchestration
API Trigger #
Starting an automated workflow by calling it from another system's API, rather than a person clicking a button.
IntelliFlowAuto-remediation #
A system noticing a problem and fixing it automatically, without waiting for a person to respond.
IntelliFlowBPMN2 (Business Process Model and Notation) #
A standard visual language for designing workflows as diagrams, so a process can be built, reviewed and version-controlled like any other piece of engineering.
IntelliFlowCredential Store #
A secure, built-in place for an automation platform to hold the logins it needs to reach target systems, so scripts never contain plaintext passwords.
IntelliFlowDC-DR Drill Automation #
Automating the steps of a disaster-recovery rehearsal, so the same failover process is tested exactly the same way every time, with an audit trail of what happened.
IntelliFlowEvent-driven Automation #
A workflow that starts automatically in response to something happening, like a monitoring alert, rather than on a fixed schedule.
IntelliFlowGateway (Workflow) #
A branching point in a workflow where the process takes different paths depending on a condition.
IntelliFlowProcess Designer #
The visual tool used to build a workflow by arranging and connecting steps, rather than writing it as raw code.
IntelliFlowRemote Script Execution #
Running a script on a different machine than the one that triggered it, over the network, without a person logging in manually.
IntelliFlowRunbook #
A documented, repeatable set of steps for handling a routine task or an incident, ideally one a machine can run instead of a person.
IntelliFlowScheduled Job #
An automated task set to run automatically at a fixed time or on a recurring interval.
IntelliFlowScript Engine #
The part of an automation platform that actually runs scripts, in languages like Python, PowerShell or Bash, against target systems.
IntelliFlowSelf-Service Automation #
Letting end users trigger an approved automated process themselves, like a password reset, instead of filing a ticket and waiting.
IntelliFlowTimer Event #
A step in a workflow that pauses, waits or retries after a set amount of time before continuing.
IntelliFlowVersion Control (for Workflows) #
Keeping a history of changes to a workflow so a specific past version can always be reviewed or restored.
IntelliFlowWorkflow Orchestration #
Chaining several automated steps — across different systems — into one process that runs on its own.
IntelliFlowGeneral IT Operations Cross-cutting terms
Agent-based Monitoring #
Monitoring that relies on a small program installed on each device, as opposed to checking it remotely over the network.
General IT OperationsAIOps #
Using AI to help IT teams spot and respond to problems faster, by finding patterns a human would take longer to notice.
General IT OperationsBusiness Continuity #
Planning that keeps critical business functions running during and after a disruption, whether it's a system outage or a larger crisis.
General IT OperationsChange Freeze #
A period during which no changes are allowed to production systems, typically around a high-risk time like a major sale or year-end close.
General IT OperationsCompliance #
Meeting the rules set by a law, industry standard or regulator, and being able to prove it.
General IT OperationsData Center #
A dedicated facility that houses servers, storage and networking equipment for running IT systems.
General IT OperationsDisaster Recovery (DR) #
The process and systems used to restore IT operations after a major outage, such as a data center failure.
General IT OperationsEscalation Matrix #
A predefined chart showing who gets notified, and in what order, as a problem goes unresolved for longer.
General IT OperationsIT Operations (ITOps) #
The day-to-day work of keeping IT systems running: monitoring, maintaining and responding to issues.
General IT OperationsMTTR (Mean Time to Resolution) #
On average, how long it takes to fully fix a problem once it's reported.
General IT OperationsObservability #
The ability to understand what's happening inside a system by looking at the data it produces, rather than having to guess.
General IT OperationsOn-Premise vs Cloud vs Hybrid #
On-premise means running systems on hardware you own; cloud means renting infrastructure from a provider; hybrid means using a mix of both.
General IT OperationsRegulatory Reporting (RBI / IRDAI) #
Producing evidence-backed reports that show a regulated business followed required procedures — for example, RBI guidelines for banks or IRDAI requirements for insurers.
General IT OperationsSingle Pane of Glass #
One dashboard or console that shows information from many different tools and systems in one place.
General IT OperationsTCO (Total Cost of Ownership) #
The full cost of owning and running a system over its lifetime, not just its sticker price — including setup, maintenance and staff time.
General IT OperationsUptime SLA #
A contractual promise about how reliably a system or service will be available, often expressed as a percentage like 99.9%.
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