Unseen
Nobody has a current list of what devices exist, who has them or what is installed.
Solution · By Stack
Endpoints & Devices
Endpoints are the hardest part of the estate to keep straight: they move, they age, and they drift out of date. Autointelli gives you performance monitoring, hardware and software inventory, patching and consent-based remote support for Windows, Linux and macOS devices, from agents you enrol once.
- Watchperformance
- Knowwhat's installed
- Fixpatch and support
What does this endpoint need?Pick a situation · sample data
- PerformanceCPU, memory, disk, network and top processes
- Hardware inventorySerial, BIOS, OS, disks, drives and printers
- Software inventoryInstalled titles, publishers and licence posture
- Patching and complianceMissing updates, rollouts and a score per device
- Remote supportConsent-based sessions, and Wake-on-LAN
The problem
Endpoints drift out of view
They leave the building, fall behind on updates and pick up software nobody approved.
Out of date
Updates pile up on machines that are rarely on the network, and the register never shows it.
Unsupported
Fixing a remote user's laptop means a long phone call, or a tool that gives no audit trail.
Where it goes wrong
Six gaps, and how each one is closed
No record of the hardware
How it goes wrongA laptop's serial, BIOS and disks live in a spreadsheet, if anywhere.
Closed withAgents report serial number, BIOS, operating system, disks, drives and printers, and every change is recorded.
Software nobody approved
How it goes wrongTitles pile up across the fleet with no view of publishers or licences.
Closed withSoftware inventory per device, publisher concentration, normalisation health and unlicensed titles.
Updates that never arrive
How it goes wrongDevices miss updates for months and nobody sees the total.
Closed withWindows Update and apt scans, patch policies, staged rings with a failure threshold, and a compliance score per device.
Slowness with no data
How it goes wrongA user says the laptop is slow and there is nothing to look at.
Closed withDesktop monitoring: CPU, memory, disk, network and the top processes, with alerts and a device up/down rule.
Support without consent or trace
How it goes wrongRemote tools that connect silently, or leave no record.
Closed withRemote sessions that ask the user first, let them decline or end the session, and land in a session history.
Machines that are switched off
How it goes wrongA patch window arrives and half the devices are asleep.
Closed withWake-on-LAN powers devices on remotely, and agent coverage shows which devices have stopped reporting.
Four jobs
What Autointelli does for an endpoint
Pick a job to see what's tracked. Performance comes from Unified360, and the rest from IntelliAsset.
Performance
Desktop monitoring through a lightweight agent into Unified360.
- cpu_usedCPU use
- mem_usedMemory use
- disk_usedDisk use
- download_mbps / upload_mbpsNetwork throughput
- top_process_cpu_pctTop process by CPU
- top_process_working_setTop process by memory
- uptime_secondsUptime
- device up/downAvailability rule
Desktop metrics are collected into InfluxDB and can drive alert rules across the whole fleet.
Inventory
Hardware and software collected by the endpoint agent and refreshed on a schedule.
- Serial and BIOSPer device
- Operating systemVersion and build
- Disks and drivesCapacity and health
- PrintersAttached printers
- Installed titlesEvery application
- PublishersWith normalisation
- Change historyEvery field change
- Agent coverageActive, stale, not installed
Agents run on Windows, Linux and macOS, and discovery finds devices that have no agent yet.
Patching
Detect missing updates, roll them out in rings and score each device.
- Windows UpdateDetected and installed
- Debian and Ubuntu aptDetected and installed
- Patch policiesScope, schedule and window
- Reboot modesSuppress, force, prompt, window
- Staged ringsHalts on a failure threshold
- Decline a patchFleet-wide, with a reason
- Compliance scorePatch, connectivity, lifecycle
- Wake-on-LANPower devices on
Patching covers Windows and Debian and Ubuntu Linux. macOS and RPM-based Linux are not covered today.
Remote support
Fix it from anywhere, with the user's consent.
- Consent promptBefore every session
- Decline or endUnder the user's control
- Session historyAudit trail
- Wake-on-LANPower on remotely
Remote control is built into the IntelliAsset agent. For privileged server access use Securita360.
What you can see
Remote support
RequestConsentConnectedEnded and logged
Performance and inventory are separate agents today: the desktop monitoring agent reports to Unified360, and the IntelliAsset agent reports inventory and patching.
What changes
When every endpoint is accounted for
A register you can trust
Serials, software and owners come from the devices, not from a spreadsheet.
Patch status you can show
A compliance score per device and staged rollouts that stop when they fail.
Slowness with evidence
Performance history and the top process turn a complaint into something you can check.
Support with a trail
Every remote session asks first and is logged.
Questions
Frequently asked
Which operating systems do the agents cover?
The IntelliAsset agent runs on Windows, Linux and macOS for inventory. Patch scanning and installation cover Windows and Debian and Ubuntu Linux.
Is performance monitoring the same agent as inventory?
No. Desktop performance monitoring uses a lightweight agent that reports to Unified360, and inventory, patching and remote support use the IntelliAsset agent.
Can users refuse a remote session?
Yes. The user sees a consent prompt before every session, can decline it and can end the session at any time. Each session is recorded in a history.
How do I find devices with no agent?
Discovery scans IP ranges and subnets, and queries Active Directory, LDAP, SNMP, WMI, PowerShell and SSH targets. Discovered devices go to a review queue, and Windows devices found over WinRM can have the agent pushed to them.
What is in a device's compliance score?
Patch state, agent connectivity, lifecycle and condition, blended into one score with Compliant, At risk and Non-compliant bands.
Can it wake machines for a patch window?
Yes. Wake-on-LAN can power a device on remotely, and patch policies have maintenance windows and reboot modes.
Does it manage phones and tablets?
No. The agents cover Windows, Linux and macOS computers.
See it on your own devices
Find out what your endpoints really look like
Tell us how many devices you manage and we'll show you what Autointelli knows about them. No commitment required.