Who we are
Autointelli is a team of more than 70 people, founded in 2018 and based in Chennai, India. We build five platforms for IT operations: Unified360 for monitoring and business service management, ITDesk for service management, IntelliAsset for asset and patch management, Securita360 for privileged access, and IntelliFlow for automation, which is on the roadmap. The platforms are self-hosted, so your data stays on your own infrastructure.
We are certified to CMMI Level 3, ISO 9001, ISO 27001 and ISO 27034, and we support GDPR compliance.
What you will find here
- Monitoring and observability: how to model services, read alerts and monitor networks and links.
- Service management: SLA design, escalation, ticket intake and working with vendors.
- Assets and patching: staged rollouts, reboots, remote support and audit evidence.
- Privileged access: vaulting, just-in-time access, recording and audit.
- Automation: approvals, cooldowns and safe handling of secrets.
- Self-hosting and buying guides: running platforms yourself and evaluating tools fairly.
How we write
We write for practitioners. Articles explain the problem, the approach and the trade-offs, and where we describe a product we describe what it does today, not what we hope it will do. Examples use invented names and are labelled as such. We do not publish made-up statistics.
If something in an article is guidance rather than documented product behaviour, we say so.
Where to go next
New articles appear every week. If you want something deeper, our whitepapers and ebooks and playbooks go into detail, with templates you can fill in.
Three ways teams use the blog
A service desk manager might start with the SLA articles, then use the SLA and Escalation Playbook to fill in targets, pauses and escalation levels for their own desk. A network engineer might read about SNMP credentials and link monitoring, then follow the network onboarding playbook when adding the first devices. A security lead might begin with why shared admin passwords fail audits and then read the privileged access whitepaper for the full framework.
These paths are illustrative, but the pattern is real: the blog gives you a quick, practical explanation of one idea, and the longer resources give you the detail and the templates to act on it. You do not need to read everything. Pick the topic that matches the problem you have this week.
Getting started in five steps
Follow these steps in order, and adapt each one to your own environment.
- Browse the topic chips at the top of the blog and choose the area you are responsible for.
- Read the short summary at the top of an article to decide whether it answers your question.
- Use the table of contents to jump to the section you need, and skim the at-a-glance table for the essentials.
- Copy the checklist at the end into your own runbook or ticket, and adapt it to your environment.
- Follow the links at the bottom to the product page, the playbook or the whitepaper that goes deeper.
At a glance: Which Autointelli resource should you read?
| Best for | Length | |
|---|---|---|
| Blog post | One idea, explained quickly | A short read |
| Whitepaper | Understanding an approach in depth | 4 to 6 pages |
| Playbook | Doing the work step by step, with templates | About 5 pages |
| Ebook | Evaluating tools or planning a deployment | About 7 pages |
How to tell it is working
Measure the results, so you know whether the change is helping.
- Accuracy: every product statement can be traced to documentation or product behaviour.
- Clarity: an article should be understandable by someone who does not use our products yet.
- Usefulness: each article should end with something you can do, such as a checklist or a decision table.
- Freshness: articles are reviewed against the documentation when products change.
Why we publish, and what we will not do
IT operations advice is often either too vague to use or too tied to one product to trust. We want the blog to sit between those: specific enough to act on, honest about where advice is general and where it describes how our platforms work. That means naming trade-offs, admitting when there is more than one reasonable answer, and pointing you to the detail when a short article cannot carry it.
There are things we will not do. We will not publish invented statistics or unnamed customer stories to make a point. We will not present a roadmap item as a shipped feature, which is why IntelliFlow is described as coming soon wherever it appears. And we will not treat a tool as a substitute for a process: many of the articles that follow are about decisions, reviews and habits as much as about software.
Finally, we write for the people who run operations every day, not only for buyers. If an article saves an engineer an afternoon, corrects a common misunderstanding, or gives a manager the words to explain a control to an auditor, it has done its job. If it fails to do that, tell us, and we will fix it.
Key terms explained
- Self-hosted
- Software you run on your own infrastructure rather than as a service run by the vendor.
- Playbook
- A short, step-by-step guide with checklists and fill-in templates for doing a specific piece of work.
- Whitepaper
- A longer document that explains an approach in depth and shows how it can be implemented.
- Datasheet
- A concise product summary covering capabilities, deployment, requirements and licensing.
- IntelliFlow
- Autointelli's planned automation platform, which is on the roadmap and not yet available.
Quick checklist
- Browse the topics at the top of the blog.
- Bookmark the blog or follow the RSS feed.
- Tell us what you would like us to cover.
Frequently asked questions
How often does the Autointelli Blog publish?
We publish one new article every week.
Who writes the articles?
Articles are written and reviewed by the Autointelli team, and authored under Anand Parthiban's byline.
Can I suggest a topic for the blog?
Yes. Write to us through the contact page with the problem you would like explained. We prioritise topics that many operations teams struggle with.
Do you write about other vendors?
Our articles focus on approaches rather than competitors. Where we compare products directly, we do it on our comparison pages, using each vendor's public documentation and linking to it.
Is there an RSS feed?
Yes. The blog has an RSS feed at /blog/rss/, so you can follow new articles in your feed reader.
Are the blog posts free to read?
Yes. Blog posts are open to everyone. Our whitepapers, ebooks, playbooks and datasheets are free PDFs, and they ask for a short registration before download.