Understanding of Service Orchestration and Automation Platforms (SOAPs)

Nowadays, the use of cloud, distributed architectures, and containers has tremendously increased. This leads to a rise in data overload and managing this big data has always been the biggest challenge!

Automating these workloads with the same old traditional automation tools is difficult and these tools have failed to pace with the speed and complexity of the digital business.   

And that’s where Service Orchestration and automation platform comes as a solution…

Gartner, a leading research organization releases a market guide for Service Orchestration and Automation Platforms (SOAPs) in 2020. The report states that by 2024, “80% of the organizations using traditional workload automation tools will switch to service orchestration and automation platform to orchestrate cloud-based workloads”.

In this article, we’ll look at service orchestration and automation platforms (soap) and its key benefits.

Let’s dive right in…

What are Service Orchestration and Automation platforms?

According to Gartner’s report “Service orchestration and automation platforms (SOAPs) enables I&O leaders to design and implement business services through a combination of workflow orchestration, run book automation, and resource provisioning across an organization’s hybrid digital infrastructure”.

In other words, Service Orchestration and Automation Platforms (SOAPs) are the upgraded version or evolution of traditional workload automation platforms. Depending on the vendor, these platforms are available both as Saas offering and on-premises.

According to Gartner, the key differentiating capabilities of Service Orchestration and Automation Platform are,

  • Workflow Orchestration
  • Event – driven automation
  • Self – service automation
  • Scheduling, monitoring, visibility, alerting
  • Resource Provisioning
  • Managing data pipelines

Workflow orchestration:

The orchestration of workflows is performed across a heterogeneous environment. They can only automate in certain environments and may not meet monitoring needs. SOAPs bridge the gaps by offering visual rendering of workflows and fix the task discrepancies that occur in the workflow design process. 

Event-driven automation:

SOAPs can able to perform tasks not only based on the time-based triggers but also based on the event-based triggers. Using SOAP, you can automate complex tasks with zero manual effort.

Self-service automation:

SOAPs provide users with self –service administration console that allows users to create and manage the visibility of their workflows. These platforms empower users of all kinds from DevOps to infrastructure architects to orchestrate their own jobs and make IT teams focus on higher-value tasks.

Scheduling, monitoring, visibility, and alerting: 

Enables the user to monitor real-time visibility into IT processes and helps in improving SLAs, mobile capabilities.

Resource provisioning: 

The on-demand provisioning of organization assets including a computer, network, and storage resources. Resources can easily refer to operating systems, cloud storage, mainframes, networks, and others in between. This will benefit in cost savings that are linked to simplifying and standardizing processes across the business.

Managing data pipelines:

SOAPs provide the ability to receive, processing, and sending data within different types of tools to an extent. The SOAP can orchestrate by connecting varied dots between varied solutions including ETL, data processing, and visualization tools.


  • Automation of network tasks will naturally provide greater operational efficiency, so service providers will gain greater revenue from deploying new services faster. 
  • In addition to the cost savings, the users gain from more efficient, less manual, operations. 
  • Management of container-native workloads across on-premises, private, and public clouds
  • Reduction in manual work by automating repetitive, error-prone tasks
  •  Improving audit and compliance processes through automated tasks 
  • Offering a “no-code” approach to automation that makes workflow orchestration more accessible to business users and developers

In your journey to maximize your returns, Service Orchestration and Automation platforms (SOAPs) will always play a big role. Autointelli’s expertise in orchestration and automation provides an effective solution to your complex problems. With Autointelli, you can transform your organization to thrive on speed, efficiency, and innovation.

Hope this article was helpful! If you’d like to know more information about SOAP, click here.

Are you ready to transform your business with SOAP! contact us and talk to our experts today.

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