In the modern era, service desks should get improvised to stay relevant. Today, users need to get help from the IT support team to meet their needs. Mobile apps and social media have changed how users interact and expect to interact. The service desk team must need to keep track of evolving customer expectations and improvise the way they deliver their services. Some of the disadvantages of a conservative service desk are high costs and delay in handling service desk requests. With automation tools, IT organizations can automate any complex IT processes along with service desk tasks.

Key Takeaways:

• Introduction to service desk automation
• Streamlining the service desk operations
• Service desk automationn
• Use cases
• Benefits
• Conclusion